Privacy Policy » Földiklinik Hinterzarten | Fachklinik für Lymphologie | Europäisches Zentrum für Lymphologie im Schwarzwald

1. Data protection at a glance

General information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. For detailed information on data protection, please refer to our privacy policy listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the section "Note on the controller" in this privacy policy.

How do we collect your data?

Your data is collected in two ways: firstly, by you providing it to us. This may include data you enter into a contact form, for example.

Other data is collected automatically or after your consent when you visit the website by our IT systems. These are primarily technical data (e.g. internet browser, operating system, or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure the website is provided without errors. Other data may be used to analyse your user behaviour. If contracts can be concluded or initiated via the website, the data transmitted will also be processed for contract offers, orders or other requests for services.

What rights do you have regarding your data?

You have the right at any time to obtain free information about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you may withdraw this consent at any time for the future. You also have the right, under certain circumstances, to request restriction of the processing of your personal data. In addition, you have the right to lodge a complaint with the competent supervisory authority.

For this purpose and for further questions on the subject of data protection you can contact us at any time.

Analysis tools and third-party tools

When you visit this website, your surfing behaviour can be statistically evaluated. This is primarily done using so-called analysis programmes.

Detailed information about these analysis programmes can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

Hetzner

The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen (hereinafter Hetzner).

Details can be found in Hetzner's privacy policy: https://www.hetzner.com/de/legal/privacy-policy/

The use of Hetzner is based on Art. 6(1)(f) GDPR. We have a legitimate interest in the most reliable possible presentation of our website. Where appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.

Order processing

We have concluded a data processing agreement (DPA) for the use of the service mentioned above. This is a legally required contract that ensures that the provider processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

3. General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

If you use this website, various personal data will be collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmission on the internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data from access by third parties is not possible.

Note on the controller

The controller responsible for the data processing on this website is:

Földiklinik GmbH & Co. KG
Rößlehofweg 2-6
D - 79856 Hinterzarten

Telephone: +49 (0)7652 - 124 – 0
E-Mail: info@foeldiklinik.de

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar).

Storage period

Unless a more specific storage period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial retention periods); in the latter case, deletion will take place after these reasons cease to apply.

General notes on the legal bases of data processing on this website

If you have consented to the data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR if special categories of data according to Art. 9(1) GDPR are processed. In the case of an express consent to the transfer of personal data to third countries, data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access information on your device (e.g. via device fingerprinting), processing is additionally based on § 25(1) TDDDG. Consent can be withdrawn at any time. If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, we process your data if this is necessary to comply with a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. The specific legal bases applicable in each case are explained in the following paragraphs of this privacy policy.

Data protection officer

We have appointed a data protection officer.

Christian Dicken
Support-IT Christian Dicken GmbH
Faulerstr. 12
79098 Freiburg

Telephone: +49 (0) 761 6309682
E-Mail: c.dicken@support-it.de

Recipients of personal data

In the course of our business activities we work with various external parties. In some cases, the transfer of personal data to these external parties is necessary. We only pass on personal data to external parties if this is necessary for the fulfilment of a contract, if we are legally obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate interest in the transfer pursuant to Art. 6(1)(f) GDPR, or if another legal basis permits the transfer of data. When using processors, we only transfer our customers' personal data based on a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent already given at any time. The legality of the data processing carried out up to the time of withdrawal remains unaffected by the withdrawal.

Right to object to data collection in specific cases and to advertising (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU MAY OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE APPLICABLE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE PROCESSED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have a right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or the place of the alleged infringement. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to receive personal data concerning you which you have provided to us in a structured, commonly used and machine-readable format and the right to transmit those data to another controller, where the processing is based on consent or on a contract and the processing is carried out by automated means. If you request the direct transmission of the data to another controller, this will only be carried out to the extent technically feasible.

Right of access, rectification and erasure

Under the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, their origin and recipients and the purpose of data processing and, where applicable, a right to rectification or erasure of this data. For this purpose and for further questions regarding personal data, you can contact us at any time.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored with us, we will usually need time to verify this. During the verification period you have the right to request restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you may request restriction of processing instead of deletion.
If we no longer need your personal data but you need them for the establishment, exercise or defence of legal claims, you have the right to request restriction of processing instead of deletion.
If you have objected pursuant to Art. 21(1) GDPR, a balance must be carried out between your and our interests. As long as it is not yet clear whose interests prevail, you have the right to request restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data may – apart from their storage – only be processed with your consent or for the establishment, exercise or defence of legal claims or to protect the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the change of the address line of the browser from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data collection on this website

Cookies

Our websites use so-called "cookies". Cookies are small data packages and do not cause any damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are deleted automatically after your visit. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser.

Cookies can originate from us (first-party cookies) or from third-party companies (socalled third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within web pages (e.g. cookies to process payment services).

Cookies have different functions. Many cookies are technically necessary, because certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behaviour or for advertising purposes.

Cookies that are necessary for carrying out the electronic communication process, for the provision of certain functions requested by you (e.g. for the shopping cart function) or for optimising the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); consent can be withdrawn at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally exclude them, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

If further cookies and services are used on this website, you can find information about this in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files that your browser automatically transmits to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

These data will not be merged with other data sources.

The collection of these data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and the optimisation of its website – for this purpose the server log files must be recorded.

Enquiries by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your enquiry including all resulting personal data (name, enquiry) will be stored and processed in order to deal with your request. We will not pass on this data without your consent.

The processing of this data is based on Art. 6(1)(b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), if requested; consent can be withdrawn at any time.

The data you send us via contact enquiries will remain with us until you ask us to delete them, withdraw your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Compulsory statutory provisions – in particular retention periods – remain unaffected.

5. Analysis tools and advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that enables us to integrate tracking or analytics tools and other technologies on our website. Google Tag Manager itself does not create user profiles, does not store cookies and does not carry out any independent analyses. It merely serves to manage and deploy the tools integrated through it. However, Google Tag Manager does collect your IP address, which may also be transferred to Google's parent company in the United States.

The use of Google Tag Manager is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the fast and uncomplicated integration and management of various tools on its website. Where appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA intended to ensure compliance with European data protection standards when processing data in the USA. Any company certified under the DPF undertakes to comply with these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780

Google Analytics

This website uses features of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. The website operator thereby receives various usage data, such as page views, dwell time, operating systems used and the user's origin. These data are combined into a user ID and assigned to the respective device of the website visitor.

We may also record your mouse and scroll movements and clicks with Google Analytics. Google Analytics also uses various modelling approaches to supplement the recorded data sets and applies machine-learning technologies in the data analysis.

Google Analytics uses technologies that enable user recognition for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be withdrawn at any time.

Data transfer to the USA is based on the European Commission's Standard Contractual Clauses. Details can be found here: https://business.safety.google/adscontrollerterms/sccs/

IP anonymisation

IP anonymisation for Google Analytics is activated. This means that your IP address will be shortened by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services relating to website and internet usage to the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.

Browser plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

More information on handling user data at Google Analytics can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

Order processing

We have signed a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising programme from Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display advertisements in the Google search engine or on third-party websites when the user enters certain search terms into Google (keyword targeting). Targeted advertisements can also be displayed based on user data held by Google (e.g. location data and interests) (audience targeting). As the website operator, we can carry out quantitative analyses of these data, for example by analysing which search terms led to the display of our advertisements and how many adverts resulted in corresponding clicks.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be withdrawn at any time.

Data transfer to the USA is based on the European Commission's Standard Contractual Clauses. Details can be found here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/

Google Ads remarketing

This website uses the functions of Google Ads remarketing. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With Google Ads remarketing we can assign people who interact with our online offering to specific audience lists to subsequently show them interest-based advertising in the Google advertising network (remarketing / retargeting).

Furthermore, audiences created with Google Ads remarketing can be linked with Google's cross-device capabilities. In this way, interest-based personalised advertising messages tailored to you based on your previous usage and browsing behaviour on one device (e.g. mobile phone) can also be shown on another of your devices (e.g. tablet or PC).

If you have a Google account, you can opt out of personalised advertising at the following link: https://adssettings.google.com/anonymous?hl=de

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be withdrawn at any time.

Further information and Google's privacy policy can be found here: https://policies.google.com/technologies/ads?hl=de

Google conversion tracking

This website uses Google conversion tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With the help of Google conversion tracking, Google and we can recognise whether the user performed certain actions. For example, we can evaluate which buttons on our website were clicked and which products were viewed or purchased particularly often. This information is used to create conversion statistics. We learn the total number of users who clicked on our adverts and which actions they performed. We do not receive information that allows us to personally identify the user. Google itself uses cookies or comparable recognition technologies for identification.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be withdrawn at any time.

More information about Google conversion tracking can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de

Meta Pixel (formerly Facebook Pixel)

This website uses the visitor action pixel from Meta for conversion measurement. The provider of this service is Meta Platforms Ireland Limited, Merrion Road Dublin 4, Dublin, D04 X2K5, Ireland. According to Meta, the collected data may also be transferred to the USA and other third countries.

This allows the behaviour of site visitors to be tracked after they were redirected to the provider's website by clicking on a Meta ad. This enables the effectiveness of Meta advertising to be evaluated for statistical and market research purposes and future advertising measures to be optimised.

The data collected is anonymous to us as the operator of this website; we cannot infer the identity of users. However, the data is stored and processed by Meta so that a connection to the respective user profile on Facebook or Instagram is possible and Meta can use the data for its own advertising purposes in accordance with Meta's Data Use Policy (https://de-de.facebook.com/about/privacy/). This makes it possible for Meta to enable the display of advertising on Facebook or Instagram pages and other advertising channels. This use of the data cannot be influenced by us as site operators.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be withdrawn at any time.

We use the advanced matching feature within the Meta Pixel.

Advanced matching allows us to transmit various types of data (e.g. place of residence, state, postal code, hashed e-mail addresses, names, gender, date of birth or telephone number) of our customers and prospects that we collect via our website to Meta. This enables us to tailor our advertising campaigns on Facebook and Instagram more precisely to people who are interested in our offers. Advanced matching also improves the attribution of website conversions and expands custom audiences.

Insofar as personal data collected on our website is transmitted to Meta using the tool described here, we and Meta Platforms Ireland Limited, Merrion Road Dublin 4, Dublin, D04 X2K5, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited solely to the collection of the data and its transfer to Meta. The processing carried out by Meta after the transfer is not part of the joint responsibility. The obligations incumbent on us jointly are laid down in an agreement on joint processing. You can find the wording of the agreement at: https://www.facebook.com/legal/controller_addendum

According to this agreement, we are responsible for providing the privacy information when using the Meta tool and for the data protection-compliant implementation of the tool on our website. Meta is responsible for the data security of Meta products. Data subject rights (e.g. requests for information) relating to data processed at Facebook or Instagram can be asserted directly with Meta. If you assert data subject rights with us, we are obliged to forward these to Meta.

Data transfer to the USA is based on the European Commission's Standard Contractual Clauses. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381

Further information on Meta's privacy practices can be found in Meta's privacy notice: https://de-de.facebook.com/about/privacy/

You can also deactivate the remarketing function "Custom Audiences" in the ad settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. For this you must be logged in to Facebook.

If you do not have an account with Facebook or Instagram, you can disable interest-based advertising from Meta on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/

6. Plugins and tools

YouTube with enhanced privacy mode

This website embeds videos from YouTube. The operator of the site is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit one of the pages on which YouTube is embedded, a connection to YouTube's servers is established. The YouTube server is informed which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to directly relate your browsing behaviour to your personal profile. You can prevent this by logging out of your YouTube account.

We use YouTube in enhanced privacy mode. According to YouTube, videos played in enhanced privacy mode are not used for personalising browsing on YouTube. Ads shown in enhanced privacy mode are also not personalised. No cookies are set in enhanced privacy mode. Instead, so-called local storage elements are stored in the user's browser, which, like cookies, may contain personal data and may be used for recognition. Details on enhanced privacy mode can be found here: https://support.google.com/youtube/answer/171780

Potentially further data processing procedures may be triggered after activating a YouTube video, over which we have no influence.

The use of YouTube is in the interest of an appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.

Further information on data protection at YouTube can be found in their privacy policy at: https://policies.google.com/privacy?hl=de

Google Maps

This site uses the Google Maps mapping service. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. With the help of this service, we can integrate maps on our website.

To use the functions of Google Maps it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. When Google Maps is activated, Google may use Google Fonts to ensure the uniform display of fonts. When calling up Google Maps, your browser loads the required web fonts into its browser cache to display texts and fonts correctly.

The use of Google Maps is in the interest of an appealing presentation of our online offerings and to make the locations indicated by us on the website easy to find. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.

Data transfer to the USA is based on the European Commission's Standard Contractual Clauses. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/

More information on handling user data can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de